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Windows > Business > Management > Customer support

Request Tracker 3.1

filesize 4.70 MB

Request tracker is a helpdesk management program that tracks customer requests and problems as well as their resolutions.

More info and screen shots below.

Published:	Feb 17, 2005
Published by:	CyberNiche Software www.cniche.com
License	Shareware $89.00 to purchase
Trial Period:
OS:	98 / NT / 2k / Me
Cow Rating:
Popularity:	67%
User Rating:	+0 -0 +0

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The database stores all key information from every helpdesk case by customer request, who assisted them, how the request was handled and how long it took. Bring up specific past customer issues for review and identify which solutions were most effective.

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