It lets you monitor your site in real-time through the Groopz Operator program. Your sales representatives can proactively contact a Web site visitor and retrieve detailed user information including their path through your site, browser, and IP address. You can offer sales assistance using a one-to-one instant messaging interface.
It also lets you offer fully functional reactive customer support. Visitors to your site can request live assistance by clicking a button on your site. You will be receive an audio alerted to their request for assistance.