ServiceTraq 1.14
This solution allows you to offer a full suite of customer service options, including live chat with co-browsing and macros, case management with automated routing and private message threading, a searchable knowledge base with advanced features like user-rated articles and subscription to articles, automated case reminders, priority handling and chat login.
You can also use this to offer customer and exit surveys that allow you to measure satisfaction and product idea testing. Extensive reporting allows the administrator to find problems early.
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