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ServiceTraq 1.14

file size: 662.30 KB

This solution allows you to offer a full suite of customer service options, including live chat with co-browsing and macros, case management with automated routing and private message threading, a searchable knowledge base with advanced features like user-rated articles and subscription to articles, automated case reminders, priority handling and chat login.

Published by:
License
Shareware
Cost
$79.99
Trial Period:
30 Days
OS:
98 / NT / 2k / Me / XP
Cow Rating:
5ra
Popularity:
52%

You can also use this to offer customer and exit surveys that allow you to measure satisfaction and product idea testing. Extensive reporting allows the administrator to find problems early.