HelpSpot goes beyond simply creating efficiency, it makes your help desk better HelpSpot The unique design and workflow enables your support staff to solve problems the first time and easily manage many requests from multiple sources.
Beyond simple help desk software, HelpSpot is an entire web based help desk portal; providing your customers with powerful self-help functionality that drives down cost and improves the customer experience. Who's HelpSpot for? Any businesses looking for a customer service/help desk solution that will improve and manage the interactions with customers. HelpSpots current customer base includes: formal help desk groups, not-for-profits, e-learning teams, software and health care companies.