Service Manager 3.0.1

Service Manager is a web-based, cookie free helpdesk and asset management application that can be used on a stand alone computer or across a network. Service Manager is created with a powerful, easy to use interface, so less time is spent on the computer and more time is spent fixing equipment.

Service Manager uses leading edge technology called Business Adaptive Technology (BAT). With Service Manager, you only see and use what YOU need, and when YOU need it.

Service Manager has a wide range of powerful features built in for saving your organization time and cost. Requesters can submit tickets, check ticket status, and be notified automatically by email when a ticket is closed or if additional information is needed. Admins and Techs can be notified automatically by email when a new ticket has been entered into the system as well as when assigned to them; manage and close requester and preventative maintenance tickets; assign parts to a ticket; see history from the ticket of requester and asset; knowledge base search of repairs; look up an asset from the ticket; manage assets by location and sub-location; search tickets or assets by multiple criteria and create report results by summery, detailed, or detailed with transactions, multiple add same assets into the system; create and assign multiple preventive maintenance and then migrate across to all assets based by category make or even model; parts management with stock less than minimum reporting; built in PDA module for management and physical inventory of assets and parts; GASB34 compliance; and Sarbanes Oxley compliance. Please visit our website for a complete list of everything Service Manager can do for you and your organization!

Service Manager is only as good as what our clients say and rave about it. Service Manager is 100% client driven. We take the ideas of our clients and implement them in our new versions, because we never forget who we work for, YOU!