HelpSpot goes beyond simply creating efficiency, it makes your help desk better.
HelpSpot The unique design and workflow enables your support staff to solve problems the first time and easily manage many requests from multiple sources. Beyond simple help desk software, HelpSpot is an entire web based help desk portal; providing your customers with powerful self-help functionality that drives down cost and improves the customer experience.
HelpSpot includes everything you'd expect in a full featured web based help desk applicaiton. Powerful request management, complete email integration for unlimited mailboxes, a fully customizable customer self service portal and more. HelpSpot embraces modern web technologies like AJAX to create a modern, simple and powerful user interface for your staff and customers.