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SupportPortal 2.3

file size: 2.45 MB

Escon SupportPortal is PHP/AJAX web-based customer support solution with Request/Ticket Management, Knowledge Management, Live support chat, Downloads, News management and Support Forum and in one low-cost collaborative package intended to use in B2B or B2C.

Published by:
License
Freeware
Cost
$0.00
OS:
Console / X11
Cow Rating:
nora
Popularity:
6%

SupportPortal is easily tailored to meet your needs, whether as an internal help desk or an external customer support desk or call center: - Track and manage support issues effectively to ensure customer satisfaction - Allow end users and specialists to share experience through Support Forum. - Keep your customers informed about new product's features through News Engine - Live support Chat gives your customers answers to their questions on the spot in real-time - Make new products versions and documentation always available to right person at right time - Comprehensive Knowledge Base nd procedures - Manage SLA and get reports on support load and performance.