Quism is an intuitive and easy to use software product for the helpdesk. It offers a very fast out of the box installation, configuration and implementation. Quism is fully based on web technology and uses IIS from a windows server platform and a SQL database: Quism provides an advanced and innovative service solution, supporting all relevant front and back office support processes. It supports the OGC ITIL, PRINCE2 and ISO 20000 service process structure. It offers service modules for the helpdesk, service desk, management of customer relationships and service requests, customer e-mail and internet registrations and handling and application development and release; Using the Quism modules you can create your own scalable service solution with all the required functionality. It offers a seamless integration of all business processes; For example with modules for incident, configuration, problem, change, service agreement, release, cost, contact, purchasing or infrastructure management.