Service Desk CRM 1.17.x
This software works with 2 modules:
One must be installed on computers that will take the calls.
This resembles an MSN and stays inm the icon tray near the clock.
It only appears when there is a call by issuing a voice alert and opening a window, where you can start a chat, pass the call to another attendant or reject the call.
The other module is a simple HTML code to paste on the page where the online/offline icon should be inserted and will serve to indicate whether there are attendants on-line or not.
Simple quick and easy.
It also has a CRM module that provides a contact form to be inserted into your website, through a simple line of code.
This feature will allow you to manage all contacts via support tickets, organizing contacts with customers.