Customer Advisor

Tucows has been working on the Internet since the days when people unironically called it the Information Superhighway.

Today, we’re the second-largest domain wholesaler in the world with 25 million domains under management (OpenSRS / Enom). We’re doing all kinds of interesting things, including running an MVNO cell phone service (Ting Mobile) and building true fiber to the premises networks in towns and cities across the US (Ting Internet). We offer individual and small business domains and integration with various popular platforms (Hover/Ascio).

We’re a team of over 600 people serving tens of millions of customers around the world. Our growth has been incredible, smart and measured (NASDAQ: TCX, TSX: TC). Our success is built on a solid technical and financial foundation.

About the opportunity
Customer Service Advisors at Tucows are the first and only point of contact for our customers. 

This is a fast-paced and challenging role - you will need to show patience, calm, and control under sometimes stressful conditions. We are looking for systematic, open-minded, curious, self-motivated, and resourceful problem-solvers. You are highly organized, quality-minded, and able to focus on detail.

Our most successful Advisors are warm, friendly, energetic, put a premium on communication, building rapport with our customers and other employees and prize helping other people. 

Tucows runs one of the most progressive customer service operations in the world. We have unparalleled benefits, generous vacation time, amazing perks, a highly competitive starting salary, and we will train you and surround you with a first-class team. That said, our focus is on customer service. That means talking on the phone with customers for hours on end, the continual pressure that comes from the non-stop flow of questions, and a work schedule that rotates on a monthly basis. We seek out individuals who understand and embrace this and we’ve built a team of Customer Service Careerists who thrive in these conditions. Our Customer Service Leadership team all started out answering the phones and we take a long term view of your progression in our organization. We deeply believe that a career in Customer Service should be a rewarding option for the right people.

We strive to provide exceptional customer service, value, and easy to use tools – no exceptions! Our goal is for every customer to leave their interaction feeling happy and well informed.

In order to be considered, you must be available for a variety of shifts on a schedule that rotates monthly with as little as 30 days notice, up to 8.5 hours per day, anywhere from 7:00 am to 1:00 am Monday to Sunday, including statutory holidays. Also, you are required to have an Internet connection; either Fiber, Cable or DSL (not satellite or wireless data) with a minimum of 10Mbps download speed and 5Mbps of upstream (upload) speed or higher.

Please note: All Tucows employees, including new hires, are working remotely until further notice in response to the COVID-19 pandemic.

We believe diversity drives innovation. We are committed to inclusion across race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We celebrate multiple approaches and diverse points of view.
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