Customer Service Advisor - Enom

Enom is a division of Tucows, has set the standard for wholesale domain name platforms for nearly twenty years and make Tucows the second largest domain name registrar in the world. Through a combined network of over 40,000 Web companies, we manage domain names, email addresses, and digital security products for millions of end users.

Overview

Do you love helping people? Are you passionate about the Internet? Are you a team player, with a special knack for communicating in a way that makes people feel special? Are you an incredibly punctual and reliable person that can be counted on each and every day?

Do you follow up when you say you will? Are you resourceful and able to figure out a solution for anything? Do you have your own website or domain?

Customer Service Advisors are the first and only point of contact for our customers. Whether they are contacting us to purchase or renew their domain, looking for help configuring their web hosting or seeking an answer to a tough billing question, you’ll be able to confidently assist them with the utmost care.

This is a fast-paced and challenging role. We are looking for self-motivated, curious, passionate, determined, and focused individuals who embrace the challenges that come with responding to each customer’s unique situation.

In return, we’ll back your effort with a strong investment in your career and offer you excellent benefits, generous vacation time and a highly competitive starting salary.

If you love the Internet and helping people as much as we do, we’d love to chat.

* Must be available to work full time on a rotating schedule, any shift days, evenings and weekends.

** paid training will be provided

Tucows is a NASDAQ:TCX, TSX:TC) is a provider of network access, domain names and other Internet services. Since 1994, the business has pivoted and grown from shareware to wholesale domain name registration to retail domain name registration to mobile phone service to symmetrical Gigabit Internet service via fiber-to-the-premises. Today, Tucows employs over 600 people and services millions of customers around the world.