Customer Service Advisor - Hover
Tucows(NASDAQ:TCX, TSX:TC) is a provider of network access, domain names and other Internet services. Since 1994, the business has pivoted and grown from shareware to wholesale domain name registration to retail domain name registration to mobile phone service to symmetrical Gigabit Internet service via fiber-to-the-premises. Today, Tucows employs over 400 people and services millions of customers around the world.
Do you love helping people? Are you passionate about the Internet? Are you a team player, with a special knack for communicating in a way that makes people feel special? Are you an incredibly punctual and reliable person that can be counted on each and every day?
Do you follow up when you say you will? Are you resourceful and able to figure out a solution for anything? Do you have your own website or domain?
Customer Service Advisors are the first and only point of contact for our customers. Whether they are contacting us to purchase or renew their domain, looking for help configuring their web hosting or seeking an answer to a tough billing question, you’ll be able to confidently assist them with the utmost care.
This is a fast-paced and challenging role. We are looking for self-motivated, curious, passionate, determined, and focused individuals who embrace the challenges that come with responding to each customer’s unique situation.
In return, we’ll back your effort with a strong investment in your career and offer you excellent benefits, generous vacation time and a highly competitive starting salary.
If you love the Internet and helping people as much as we do, we’d love to chat.
* Must have a flexible schedule since we operate 8 am-11 pm 7 days a week.
**Paid training will be provided
Successful candidates will work from our 96 Mowat Avenue location in the beautiful Liberty Village area of Toronto. Perks include use of our rooftop BBQ and outdoor deck, monthly company sponsored Food Trucks, lounge area with big screen TV, open concept office, extended health care benefits and generous vacation time.