Eleven and a half years ago, on my birthday, I received a call from EPAG with the news that I had landed a job as a customer service agent. I still remember that feeling — overwhelmed with joy and a little disbelief that I had found my dream job, even though at that point I knew absolutely nothing about the domain industry!
What followed was a journey I couldn't have scripted: from customer service and domain order fulfillment, to PDM at EPAG, to helping establish what is now the Registrar Operations team, and today leading that department as Senior Manager — five different roles, one incredible company.
I have always believed that if you find the right organisation, you don't need to start at the top. You just need to show up with hard work, curiosity, and dedication — and the right people will notice.Tucows has given me exactly that. Opportunities, trust, and a culture where people genuinely care about each other. Eleven and a half years later, I still have that birthday feeling. And I think that says it all.