Our privacy and data collection practices
Like most online businesses, tucows.com collects and processes information in coordination with certain internet services.
We’ve tried hard to keep this document simple and readable and if you have any suggestions for how we can improve it, please let us know.
When you submit information to us through our Contact Us form, we store and process the information you provide to us through that form, and through any subsequent communication, for the purposes that best suit your concern. This information may include your name, your email address, and any information you provide in your request.
Our use of your data
We use the information you provide to address your concern and to make our services better for everyone. We use third party services to provide you with the highest level of service. Here is a list of the services we use:
- Amazon Web Services (AWS)
- Facebook Ads
- Google Ads
- Google Analytics
- Google Workspace (includes SSO)
- HubSpot (HubSpot data removal request)
- LinkedIn Ads
We only share personal information when necessary to provide a service and we make sure that the third parties we work with are responsible stewards of that information.
Location of data collection and processing
Your data are collected and processed by us in Ontario, Canada. When necessary, your data may also be processed elsewhere, within or outside of Canada, in accord with legal regulations.
Data security and retention
We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored. We use encryption where appropriate.
We retain personal data only for as long as necessary, although we may retain that information for legal or business purposes after termination of the services. These post-services retention periods are either mandated by law or contract and are necessary for preserving, resolving, defending, or enforcing our rights or maintaining accurate business and financial records.
Data access and correction
You may view the personal information we have about you inside your account. You also may request, free of charge, information on the scope, origin, and recipients of any stored data as well as the purpose of storage. You may request that incorrect data be corrected at any time, or you may correct any data elements inside your account to which you have access.
We do not target our services to persons under the age of 18. If you know of, or have reason to believe, anyone under the age of 18 has provided us with any personal data, please contact us.
Data protection authority
If you are a resident of the European Economic Area (EEA) and believe we maintain your personal data subject to the General Data Protection Regulation (GDPR), you may direct questions or complaints to our lead supervisory authority, responsible for the territory in which we maintain a subsidiary office in Germany. Our lead supervisory authority is:
Landesbeauftragte für Datenschutz und Informationsfreiheit
Postfach 20 04 44
96 Mowat Avenue
(Attention: Office of the Data Protection Officer)
or for customers established in the EEA:
Tucows Data Protection Officer
Rickert Rechtsanwaltsgesellschaft m.b.H
Kaiserplatz 7 – 9
DPO @ Tucows.com
We will respond to all requests, inquiries or concerns within thirty (30) days.