Fernan Kalaw

Fernan is the Mary Poppins of Customer Support, but with a modern twist who's able to magically transform the customer experience (CX) with his expertise in streamlining processes, building a solid support foundation for scale, and fostering a culture of excellence. With a passion for customer support dating back to 1999, Fernan has been a driving force in the industry for over two decades, having led global and domestic support teams for a variety of industries including finance, service, high-tech, gaming, and SaaS. Fernan's secret to success? Cultivating a top-notch team, a servant-leadership culture, and implementing cutting-edge support processes that deliver results and supercalifragilistic customer experiences.